Tuesday 28 March 2017

SUPPLY CHAIN MALAYSIA: Exploring the Importance of SCM

Let's sneak on some of the importance of Supply Chain Management to your Companies:

Boost Customer Service

  • Customers expect the correct product assortment and quantity to be delivered.
  • Customers expect products to be available at the right location. (i.e., customer satisfaction diminishes if an auto repair shop does not have the necessary parts and can’t fix your car for an extra day or two).
  • Right Delivery Time – Customers expect products to be delivered on time (i.e., customer satisfaction diminishes if pizza delivery is two hours late or Christmas presents are delivered on December 26).
  • Right After Sale Support – Customers expect products to be serviced quickly. (i.e., customer satisfaction diminishes when a home furnace stops operating in the winter and repairs can’t be made for days)

Contents credit to: http://cscmp.org

Above is SOME FACTS in Supply Chain Management that every companies in Malaysia should have learn.

Learn THEM in International Certification in Supply Chain Management with Excel Minds Consultancy.


If you owned a company or looking for training opportunities in Supply Chain/ Procurement/ Supplier, International Certification in Supply Chain Management, is your BEST Choice.

Email us your enquiries to contactus@excelminds.com.my/ 03- 7722 5927

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